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Jun 18 2012

Check Suppressed Reboot State

Category: Administration,Business ObjectsTauseef @ 10:00 pm

Scenario :- 

  1. Installed Client Tools for BI 4.0 rebooted system trying to install BI Platform Client tools 4.0 Sp2 Patch 15 getting error for suppressed reboot.
  2. Check suppressed reboot state – Critical – Missing
  3. You reboot the server but you continue receiving the same message and the installation cannot continue


Resolution :- 

I faced the above problem trying to install BI 4.0 Client tools this could also apply to other software. The error mentioned above is specific to windows environment. I was able to resolve this issue going through the below SAP note the process would be the same even if you are trying to install non SAP software. In order to execute the below steps you should be local admin on the system you are trying to install the software. The reason for the above error is due to Incorrect information in the \HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations system registry key

SAP Note - 1544104 

In order to resolve this issue follow the below steps.

  1. Click Start > Run. The Run Dialogue box appears.
  2. Type “regedit” in the Open field. Click OK. The Registry Editor appears.
  3. Navigate to \HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\
  4. Double click on the PendingFileRenameOperations
  5. Delete the content of this value
  6. Click OK > Yes > OK
  7. Launch the installer, no reboot is required


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One Response to “Check Suppressed Reboot State”

  1. Administrator says:

    Do you have Admin access to modify the registry key entries and which version of windows are you trying to install BO 4.0 ?

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